Terms of Service

These Terms of Service ("Terms") govern your access to and use of Nexus Star CRM (the "Service"), operated by Cole Wilkinson, a sole proprietor doing business as Nexus Star AI Co. ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

Nexus Star CRM is a web-based customer relationship management tool that lets a business manage contacts, sales leads, notes, and calendar events. We may add, change, or remove features at any time.

You must provide accurate information when creating an account and keep your login credentials confidential. You're responsible for all activity that happens under your account. If you invite teammates to your business's workspace, you're responsible for their compliance with these Terms.

• New workspaces start with a 14-day free trial. A valid payment method is required to start a trial.
• Unless you cancel before the trial ends, your subscription automatically converts to a paid plan and you'll be billed at the then-current rate for your selected plan (Starter or Pro), billed monthly in advance.
• You can cancel any time from Settings → Billing → Manage billing. Cancellation takes effect at the end of your current billing period; we don't provide refunds or credits for partial billing periods.
• We may change our pricing. If we do, we'll give you reasonable notice before it applies to your next billing cycle.
• All payments are processed by Stripe. We don't store your full payment card details — Stripe does.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law;
• Upload or store content that infringes someone else's intellectual property or privacy rights;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Use the Service to send unsolicited bulk communications, or to harass, abuse, or harm another person;
• Interfere with or disrupt the integrity or performance of the Service;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits it.

You retain all rights to the contacts, leads, notes, calendar events, and other content you or your team enter into the Service ("Customer Data"). You grant us a limited license to host, store, and process Customer Data solely to provide and improve the Service. You're responsible for making sure you have the right to store any personal information about third parties (like your own customers or leads) that you enter into the Service, and for complying with any laws that apply to that data. See our Privacy Policy for how we handle data.

We own the Service, including its software, design, and branding. These Terms don't grant you any rights to our trademarks, logos, or brand assets except as needed to use the Service as intended.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (in which case we'll try to give reasonable notice). Upon termination, your right to access Customer Data through the Service ends; we may delete Customer Data after a reasonable period following termination.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DON'T GUARANTEE THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WON'T EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your Customer Data, or your violation of these Terms.

We may update these Terms from time to time. If we make material changes, we'll provide reasonable notice (such as by email or an in-app notice) before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in Virginia, and you consent to their jurisdiction.

Questions about these Terms? Email us at legal@meridiancrmai.com.